Refund Policy for AlderHeath

Last Updated: April 1, 2023

At AlderHeath, we take pride in offering fresh and delicious pizzas to all of our customers. We understand, however, that sometimes a product may not be what you expected. This is our Refund Policy to ensure that our customers are completely satisfied with their purchase at our website, alderheath.sbs.

Cancellation Policy

If you wish to cancel your order, please contact us at +44 20 7946 0958 as soon as possible. Due to our quick processing times, we cannot guarantee that we will be able to cancel an order once it has been placed. Orders that have already been prepared or dispatched cannot be cancelled.

Refund Eligibility

To be eligible for a refund or exchange, you must first contact us within 24 hours of receiving the product at +44 20 7946 0958. Refunds are contingent upon inspection of the item(s) once we receive it/them.

Incorrect or Defective Orders

If you believe you have received the wrong product or a defective item, please contact us immediately with a detailed description of the issue, along with any relevant images. If deemed defective or incorrect, we will arrange for a replacement to be sent to you at our expense, or offer you a refund to your original method of payment in £.

Change of Mind

Please note that we do not offer refunds for change-of-mind purchases. Our menu is described as accurately as possible on our website, and we encourage customers to review their order carefully before submitting it.

Quality Concerns

At AlderHeath, we stand by the quality of our products. If you are not satisfied with the quality of our food, contact us at +44 20 7946 0958. Please provide a detailed explanation of the concern and, if possible, a photograph for our reference. While taste preferences vary and do not typically qualify for a refund, we will consider quality concerns on an individual basis and at our sole discretion.

Refund Process

Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned item (if applicable). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Timeframe

All refund requests must be made within 24 hours after the delivery of your order. Any complaints made after this period will not be considered for a refund or exchange.

Late or Missing Refunds

If you haven’t received a refund yet, first recheck your bank account. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

AlderHeath
+44 20 7946 0958
WC2E 9HA, United Kingdom
London, 43 Bedford Street, Westminster